Setup Campaign Closing Window

The closing window determines how long Popp AI will wait for a candidate response before automatically leaving the conversation. Here's how to configure this setting:

1. Navigate to the campaign creation flow in your Popp dashboard

2. Complete the campaign setup steps until you reach the final setup page

3. On the last page where you select the opening message template, look for the closing window configuration option

4. Set your preferred closing window duration (recommended: 1 week for optimal candidate engagement)

5. Configure your closing messages as needed

6. Complete the campaign setup

Important: If a candidate doesn't respond within the specified closing window after Popp's last message, the AI will automatically leave the conversation. The default setting is 1 week, which provides adequate time for candidate responses while accounting for weekends and holidays.

Usage

Once configured, the closing window works automatically:

• Popp AI will typically send nudge messages to candidates after 24 hours of no response

• Nudges are paused over weekends to respect candidate availability

• If the closing window expires before a candidate responds, Popp will stop the conversation

• You can manually take over conversations at any time if needed

For existing campaigns that need closing window adjustments, contact the Popp support team who can modify the settings on your behalf.