Changing Correspondence Email Address

Last updated: July 28, 2025

Feature Overview

The correspondence email feature allows you to customise the email address that candidates see in all communications, separate from your Popp login email. This email appears in campaign conversations, closing message suggestions, and any candidate-facing communications. This feature is particularly useful for maintaining professional branding, supporting RPA (Recruitment Process Automation) models, or presenting a different contact email than your account login credentials.

Available Actions

This feature enables you to perform the following actions:

  1. Update correspondence email - Change the email address visible to candidates

  2. Maintain separate login identity - Keep login email different from candidate-facing email

  3. Professional branding - Present branded or company-specific email addresses

  4. Campaign integration - Ensure new campaigns use updated correspondence email

  5. Contact information management - Control how candidates can reach you

  6. RPA model support - Support automated recruitment workflows with appropriate email presentation

  • Step-by-Step Instructions

    Accessing Email Settings

    Navigating to Profile Settings

    1. Find Person Icon: Look for the person icon at the top of your Popp screen

    2. Click Profile Access: Click on the person icon to access your account details

    3. View Current Settings: Review your current profile information display

  • Understanding Current Configuration

    1. Account Information Display: You'll see several email-related fields:

      • Full Name: Your display name in the system

      • Login Email: The email address used to access your Popp account

      • Correspondence Email: The email address candidates see in communications

    2. Default Behavior: Initially, correspondence email defaults to your login email

    3. Customisation Opportunity: This can be changed to any email address you prefer

  • Updating Correspondence Email

    Changing Email Address

    1. Locate Correspondence Email Field: Find the correspondence email section in your profile

    2. Current Email Review: Note the current correspondence email setting

    3. Enter New Email: Type in the new email address you want candidates to see

    4. Email Validation: Ensure the new email address is valid and accessible

    5. Save Changes: Click "Save" to apply the new correspondence email setting

  • Confirmation and Results

    1. Profile Update: System confirms successful profile update

    2. Immediate Effect: Changes take effect for all new communications

    3. Campaign Integration: New campaigns automatically use the updated correspondence email

    4. Existing Campaigns: Previously created campaigns may retain original email settings

  • Understanding Email Usage

    Where Correspondence Email Appears

    1. Campaign Conversations: Displayed in all candidate chat interactions

    2. Closing Messages: Included in automated campaign closing suggestions

    3. Contact Requests: Shown when candidates ask for contact information

    4. System-Generated Communications: Used in automated messages and notifications

  • Email Presentation Context

    • Candidate-Facing: All communications visible to candidates use correspondence email

    • Internal Systems: Login and account management continue using login email

    • Professional Appearance: Candidates see the professional email you've designated

    • Consistency: All candidate touchpoints show the same correspondence email

  • Use Cases and Benefits

    Professional Branding

    • Company Email: Use official company email addresses for candidate communications

    • Department-Specific: Present departmental emails (e.g., recruiting@company.com)

    • Role-Based: Use role-specific emails (e.g., hr-manager@company.com)

    • Brand Consistency: Maintain consistent brand presentation across all candidate interactions

  • RPA Model Support

    • Automated Workflows: Support recruitment process automation with appropriate email presentation

    • System Integration: Enable seamless integration with automated recruitment systems

    • Professional Automation: Maintain professional appearance in automated communications

    • Scalable Solutions: Support high-volume recruitment with consistent email branding

  • Workflow Flexibility

    • Multiple Roles: Support users managing multiple recruitment roles or departments

    • Client Services: Present client-specific emails when recruiting for external clients

    • Campaign Segmentation: Use different correspondence emails for different types of campaigns

    • Team Coordination: Coordinate team-based recruitment with appropriate email assignments

  • Email Management Best Practices

    Email Selection Strategy

    • Accessibility: Ensure you can access and monitor the correspondence email

    • Professional Appearance: Choose emails that present a professional image

    • Response Capability: Verify you can respond to emails sent to the correspondence address

    • Company Compliance: Ensure email choice aligns with company policies

  • Change Management

    • Timing Considerations: Plan email changes to minimise candidate confusion

    • Communication Strategy: Consider informing active candidates of email changes if necessary

    • Campaign Planning: Update correspondence email before creating new campaigns

    • Documentation: Keep records of email changes for audit and tracking purposes

  • System Integration

    • Email Forwarding: Set up forwarding if correspondence email differs from your primary email

    • Monitoring: Regularly check correspondence email for direct candidate communications

    • Response Protocols: Establish clear procedures for responding to correspondence email

    • Team Coordination: Ensure team members know which email addresses are in use

  • Quick Reference

    Update Process: Person Icon → Profile Settings → Correspondence Email Field → Enter New Email → Save

    Email Types:

    • Login Email: Used for Popp account access

    • Correspondence Email: Visible to candidates in all communications

  • Key Applications:

    • Campaign conversations

    • Closing message suggestions

    • Contact information requests

    • System-generated communications

  • Best Practices:

    • Choose professional, accessible email addresses

    • Plan timing of email changes

    • Monitor correspondence email regularly

    • Ensure compliance with company policies

  • Support

    If you need assistance with changing your correspondence email or have questions about email presentation in candidate communications, please contact our support team for guidance on optimising your communication settings.